Policies, Terms, and Conditions of the Online Store Aloe Spot
Introduction
1.1 Welcome to Aloe Spot, an online store dedicated to selling creams and cosmetics, especially those made from aloe vera. These policies, terms, and conditions apply to all purchases made on our online store. By making a purchase, you agree to these policies, terms, and conditions. If you do not agree with any of them, you will not be able to make a purchase in our store.
1.2 We reserve the right to update, modify, or change these policies, terms, and conditions at any time without prior notice. It is the user’s responsibility to periodically review these terms and conditions to stay informed of any changes.
Store Information
2.1 Aloe Spot is owned by Hugo Moralejo Elvira, registered in Spain. Our tax identification number is ES76754282Q.
2.2 The address of our online store is calle Carmen, 37, Torremolinos, Málaga (29620). If you need to contact us, you can do so via our email info@aloespot.com.
Prices and Payments
3.1 All prices displayed in our online store are in euros and include value-added tax (VAT-IVA) if applicable.
3.2 If the shipment is made outside the European Union, there may be additional costs due to customs duties. These cost are not included in the product price due to the difficulty of their calculation and will always be borne by the customer.
3.3 We accept the following forms of payment: credit and debit card (VISA, MASTERCARD and BIZUM).
3.4 Payment will be made at the time of purchase. Once payment has been made, a confirmation email will be sent to the user.
Shipping and Delivery
4.1 Products will be shipped to the address provided by the user at the time of purchase. Shipping costs will be calculated based on the delivery address and the weight of the product.
4.2 We do our best to deliver products within the timeframe indicated in the product description. However, we are not responsible for delays caused by the shipping service provider.
4.3 The user is responsible for providing an accurate and complete delivery address. If the package is returned to our store due to an incorrect or incomplete address, the user will be responsible for reshipping costs.
4.4 If the package is lost during shipping, we will do our best to resolve the issue. If we cannot locate the package, we will provide a full refund to the user.
4.5 We offer discounts on some shipments. To see if your country is eligible for these offers, please check the Shipping Rates List by Country page.
Returns and Refunds
5.1 If the user is not satisfied with their purchase, they can return the product within 14 days from the delivery date. The product must be in the same condition as received, unused, and in its original packaging.
5.2 The user is responsible for the return shipping costs. Once we have received the product, we will provide a full refund within a maximum period of 15 days.
5.3 Returns of personalized products or products that have been used will not be accepted.
Intellectual Property
6.1 All content on our online store, including images, texts, and designs, is the property of Aloe Spot and is protected by intellectual property laws.
6.2 Reproduction, distribution, display, transmission, or exploitation of any content from our online store without our express written permission is prohibited.
Privacy
7.1 We are committed to protecting our users’ privacy. For more information on how we handle your personal information, please see our Privacy Policy.
Limitation of Liability
8.1 We are not liable for any direct, indirect, incidental, special, or consequential damages that may result from the use or inability to use our online store.
8.2 We do not guarantee that our online store will be error-free or virus-free, or that your access to it will be uninterrupted.
8.3 In no event will our liability exceed the purchase price of the product in question.
Applicable Law and Jurisdiction
9.1 These policies, terms, and conditions will be governed by and interpreted in accordance with the laws of Spain, without giving effect to any principles of conflicts of law.
9.2 Any dispute arising in connection with these policies, terms, and conditions will be resolved exclusively in the courts of Málaga, Spain.
General Provisions
10.1 These policies, terms, and conditions constitute the entire agreement between the user and Aloe Spot regarding the use of our online store and replace any prior agreements.
10.2 If any provision of these policies, terms, and conditions is deemed invalid or unenforceable, that provision will be interpreted in a manner consistent with applicable law to reflect, as closely as possible, the original intent of the parties, and the remaining provisions will remain valid and enforceable.
10.3 Our failure to exercise any right or provision of these policies, terms, and conditions will not constitute a waiver of such right or provision.
Date of last update: 28/05/2024